Consumers have a legal right to change their mind and receive a refund for most products bought online. This right would normally start from the date they purchase such products and expire fourteen (14) days after the day they (or someone they nominate) receive the product.
The consumer right to change their mind does not apply in respect of any Products that are from the following categories:
If a consumer exercises their right to change their mind, the Supplier will refund them the price paid for the corresponding Products as soon as possible and in any event within fourteen (14) days after they inform them of their decision to cancel the contract, provided that they have returned the Products to them, where applicable. Any items that have been damaged or are not in similar conditions will not be refunded.
The Customer must organise the return and pay any associated costs of such (including Supplier’s reasonable costs of collection if the Products bought are not suitable for posting).
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of the Product, Customers who are consumers may be entitled to the following:
If the goods are faulty, then the Customer can get an immediate refund.
If the goods cannot be repaired or replaced, then the Customer is entitled to a full refund, in most cases.
If your goods do not last a reasonable length of time, the Customer may be entitled to some money back.
When returning goods (except when goods are faulty or damaged), the customer will carry the cost of restocking the goods. The restocking charge will be calculated on a job by job basis. The customer will be subject to a collection charge where applicable. In the unlikely event that any goods are damaged on arrival please notify us immediately via email to returns@desibms.co.uk and no later than 24 hours after the goods have been delivered. Failure to do this may result in the damaged goods not being exchanged for replacements.
Please note that, once opened and or used, products cannot be returned to us unless the product is faulty or damaged. Any item that has to be ordered in specifically from a manufacturer cannot be cancelled or returned once ordered in and delivered to the closest distribution point unless faulty or damaged. Any item that is delivered direct from a manufacturer cannot be returned unless faulty or damaged. For any item incorrectly ordered by a customer and delivered to site, the customer will cover the full cost of its delivery and return. If any item, that has been ordered in specifically from a manufacturer is refused on delivery, the customer will cover the full cost of this material unless damaged or faulty. To help us process an exchange, refund or credit note when returning goods, we would be grateful if you could supply details of your order number, name, date of order. If you wish for DESI to collect your returns, you may be charged a collection and restocking charge unless goods are damaged or faulty.